thecustomerist
A6 Leaflets/Flyers
A6 Leaflets/Flyers
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Designing:
We include free basic design services for your business cards (excluding logo design, menus, and price lists). If you prefer to design the cards yourself, we've provided a document with Canva templates and design guidelines to help you create the perfect look. Feel free to download and use them to customize your cards exactly as you envision.
You can download the guide and template links here.
If you’d like to create your own design, please email the design to artwork@thecustomerist.com or upload it in the cart page.
How to send us your Designs & Images
How to send us your Designs & Images
We have an upload section at the checkout for images and files. If your file is above 10MB you can email us the design, along side your order number, to artwork@thecustomerist.com
If you have used one of our Canva templates, there is a section to paste the link, at checkout.
Returns & Cancellations
Returns & Cancellations
Order Cancellation
All orders can be cancelled within 24 hours, except our speed despatch items. If your order has been paid and you need to change or cancel it, you must contact us within 24 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a replacement or refund as preferred. This process can take 5-10 Working days as we have to get into contact with the delivery company.
If you are unsatisfied with your order – please contact our support and we will do our best to help you out!
All items, except our pre-made small business collection, are custom made, and therefore we do not except returns for those unless they are incorrect, or damaged beyond use. Customers will be responsible for paying return shipping costs if a return is required for our small business collection items.
We do not issue the refund if:
● your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page.
Shipping
Shipping
Our current despatch time is an average of 8 working days
Shipping time varies from 1-5 working days. We use various shipping companies dependant on the package size, shape, weight and volume.
For more information see- Delivery & Returns
