Delivery & Returns
Shipping & Delivery:
SERVICES & PRICES
We use many different services based on package size, shape, weight and volume. Services include Royal Mail, DPD, Evri, Parcelforce and UPS.
We use many different services based on package size, shape, weight and volume. Services include Royal Mail, DPD, Evri, Parcelforce and UPS.
Shipping prices start from:
0-100g: £1.25
101-250g: £2.50
251-500g: £3.25
501-750g: £3.75
751g-1kg: £4.50
1-2kg: £4.50
2-5kg: £7.50
LOST/MISSING PACKAGES
The Customerist are not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error, we will fully take responsibility of the original order that was made for you at no charge.
SHIPPING TIME
Shipping time varies by location. These are our estimates:
Royal Mail First Class: 2-3 Working Days
Royal Mail Signed for First Class: 2-3 Working Days
Royal Mail 24: 1-2 Working Days
Royal Mail 48: 2 Working Days
Royal Mail Special Delivery: 1 Working Day
Parcelforce 48: 2-3 Working Days
Parcelforce 24: 1-2 Working Days
DPD: 1-2 Working Days
Evri: 2-3 Working Days
UPS: 2-3 Working Days
Max delivery time, before a claim can be made – 20 business days.
*This doesn’t include our processing time.
*All shipping times exclude clearance/customs delays
Shipping time varies by location. These are our estimates:
Royal Mail First Class: 2-3 Working Days
Royal Mail Signed for First Class: 2-3 Working Days
Royal Mail 24: 1-2 Working Days
Royal Mail 48: 2 Working Days
Royal Mail Special Delivery: 1 Working Day
Parcelforce 48: 2-3 Working Days
Parcelforce 24: 1-2 Working Days
DPD: 1-2 Working Days
Evri: 2-3 Working Days
UPS: 2-3 Working Days
Max delivery time, before a claim can be made – 20 business days.
*This doesn’t include our processing time.
*All shipping times exclude clearance/customs delays
CUSTOMS
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
TRACKING INFORMATION
You will receive an email with a tracking number once your order is shipped if the service chosen includes tracking.
MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.
For some shipping companies, it takes a few business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
FREE SHIPPING DISCOUNTS
All free shipping is standard shipping only. Despite what service is selected, free shipping is only standard shipping. This is usually royal mail first class, or similar.
Returns and Refunds
Order cancellation
All orders can be cancelled within 24 hours, except our speed despatch items. If your order has been paid and you need to change or cancel it, you must contact us within 24 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a replacement or refund as preferred. This process can take 5-10 Working days as we have to get into contact with the delivery company.
If you are unsatisfied with your order – please contact our support and we will do our best to help you out!
All items, except our pre-made small business collection, are custom made, and therefore we do not except returns for those unless they are incorrect, or damaged beyond use. Customers will be responsible for paying return shipping costs if a return is required for our small business collection items.
We do not issue the refund if:
● your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page.
How to contact us
For your own bespoke quote, contact us using the below form. We offer many services and can get you the perfect price for your invites. P.S. Quotes are FREE, we do not require you to place an order after receiving a quote from us!
Fill out the form below detailing information of what size, material, print type, extras, envelopes, finishes, special requests, shape, etc.. invatations you're looking for. Prices start from as low as 70p an invite.