Please read our full Design Advice page before purchasing, to fully understand all details.
What is gloss coated cardstock? Gloss coated cardstock has a smooth glossy feel. The cardstock is bright white in colour and when printed on creates rich vibrant colours. The cardstock is also shiny.
What is regular cardstock? Regular uncoated cardstock has a smooth papery texture to it. The same as a plain piece of printer paper, just smoother and much thicker. It is not shiny as gloss cardstock and is a regular white colour.
What is silk cardstock? Silk cardstockis a soft feeling almost matt like cardstock (i.e. it feels like silk). It has a soft shine and slightly rich, vibrant colours.
What is gsm? Gsm means grams per square meter. This refers to the cardstocks density and thus relates to the weigh/thickness of the cardstock. This means that 300gsm regular cardstock and 300gsm gloss coated cardstock can feel slightly different in thickness. It also means that these can be a similar thickness to 400gsm silk cardstock due to being less dense.
Designs: Free Fully Custom Basic Designing is included on all card orders. We will contact you once your order is placed. If you'd like to send your own design, please make sure it is according to the below specifications (these specifications are only for A6 Cards). Thank you!
Please ensure they are according to the above design specifications.
For Business cards, we have a choice of 6 designs. This is if you are not providing a design. Once an order is placed we will contact you with the relevnt form to fill out. If you've asked for a custom design prior to ordering, we will send you the relevant form for that.
Returns & Cancellations
Order Cancellation
All orders can be cancelled within 24 hours, except our speed despatch items. If your order has been paid and you need to change or cancel it, you must contact us within 24 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a replacement or refund as preferred. This process can take 5-10 Working days as we have to get into contact with the delivery company.
If you are unsatisfied with your order – please contact our support and we will do our best to help you out!
All items, except our pre-made small business collection, are custom made, and therefore we do not except returns for those unless they are incorrect, or damaged beyond use. Customers will be responsible for paying return shipping costs if a return is required for our small business collection items.
We do not issue the refund if:
● your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page.
Shipping
Our current despatch time is between 8-12 working days
Shipping time varies from 1-5 working days. We use various shipping companies dependant on the package size, shape, weight and volume.